Shipping policy

Last updated: September 24, 2026

Rizo Apparel LLC is a small-batch apparel company. Some products are in stock while others may be preorder, made-to-order, custom, event, or limited-run pieces.

The product page and checkout are the best source for item-specific timing.

PROCESSING AND SHIPMENT TIMING

If a product page, preorder notice, checkout, or order confirmation gives a shipment timeframe, that timeframe controls.

A shipment timeframe means the time we expect to hand your order to the carrier. It is not a guaranteed delivery date unless Rizo expressly states otherwise.

If no shipment timeframe is stated, we will ship within the timeframe required by applicable law.

If we learn that we cannot ship within the promised or legally required timeframe, we will provide the delay notice, revised shipment information, cancellation option, consent request, or refund required by applicable law.

PREORDERS AND MADE-TO-ORDER PRODUCTS

Preorders, custom orders, made-to-order products, and limited production runs may require additional processing or production time.

Any product-specific production or shipment estimate controls.

Production timing may change because of garment availability, suppliers, manufacturing, printing, finishing, quality control, demand, or other production issues.

If a delay gives you a legal right to cancel or receive a refund, Rizo will honor that right.

DELIVERY ESTIMATES

Carrier delivery estimates begin after a package has been accepted by the carrier.

Carrier delivery estimates are not guarantees.

Weather, peak-season volume, carrier interruptions, customs, incorrect addresses, local delivery conditions, and other circumstances outside Rizo’s direct control may cause delays.

We will reasonably assist with tracking questions and carrier claims when appropriate.

SHIPPING ADDRESSES

Please review your shipping address carefully before submitting an order.

We cannot guarantee address changes after an order enters processing or fulfillment.

If an order is returned because the customer supplied an incomplete or incorrect address, refused delivery, or failed to claim the package, we may require payment of a new shipping charge before resending the order where permitted by law.

Original shipping charges are generally non-refundable after shipment when the problem was not caused by Rizo, except where a refund is required by law.

TRACKING AND LOST PACKAGES

When tracking is available, it will be sent using the contact information associated with your order.

If tracking stops updating, a package appears lost, or a shipment arrives damaged, contact Rizo as soon as reasonably possible so we can review the order and work with the carrier where appropriate.

If a carrier marks a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building staff, and the carrier.

We may request reasonable documentation for lost, stolen, missing, or damaged-package claims.

Any replacement, refund, store credit, carrier claim, or other remedy will depend on the circumstances, available carrier coverage, and applicable law.

SPLIT SHIPMENTS

We may ship items from the same order separately when doing so helps fulfill the order sooner or when products have different production timelines.

You will not be charged an additional shipping fee solely because Rizo chooses to split an order unless you later request a separate shipment or another change that creates an additional cost.

INTERNATIONAL SHIPPING

Rizo ships only to destinations made available at checkout.

For international orders, the destination country or carrier may charge import duties, taxes, brokerage fees, customs charges, or similar fees.

Unless checkout expressly states otherwise, those charges are the customer’s responsibility where permitted by law.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate requests, but changes or cancellations are not guaranteed once processing, production, or fulfillment has begun.

This does not limit any cancellation or refund right required by applicable law.

CONTACT

Shipping questions can be submitted through:

https://rizo.store/pages/contact-us